Privacy statement

Who is Power Surge?

Power Surge is a consumer electronics and office supply retail store located at 4 Lepine Street, Hay River, NT, X0E 1G1 Canada.

What information does Power Surge collect?

Power Surge collects personal information from customers in the normal course of doing business. The information we collect is used in order to serve our customers and meet their needs. The information we collect includes a customer’s name, address including postal code, phone number, and email address.

From time to time we may also collect sensitive personal information such as credit card information. When we collect this information, it is stored and secured with reasonable safeguards. You are not obligated to provide your personal information to us, but without it we may not be able to provide you with the product, service or information you request.

What information does the Power Surge website collect?

The Power Surge website collects non-personally-identifying information from visitors for the purpose of optimizing visitor experiences and performing analytics. This information includes things like the kind of browser you use to access the site, your computer’s language setting, and the date and time of your visit. We collect this information in order to better understand how you are using our site.

We also collect technical data that could identify you, such as your IP address, when you browse the site, log in to your account, or complete a transaction.

We may collect your email address or physical address depending on how you use the site. In any case, we only collect as much information as is needed to meet our obligations to you. You can always decline to provide personally identifying information, though it may restrict the kinds of activities you can perform on this site.

We do not give out information about our web visitors that could personally identify them except in rare cases when it is required.

How does Power Surge use your information?

When you purchase something through our online store, as part of the buying and selling process, we collect the personal information you give us, such as your name, email address, and physical address. We also collect your credit card information when you purchase something using a credit card. We use this information to process transactions and to deliver shipments to our customers.

With your permission, we may send you emails about our store, new products, special offers, and other updates.

Who does Power Surge share information with?

Nobody. We keep your personal information confidential, and we don’t share it with vendors, partners, or suppliers. We only divulge your personal information when compelled to do so by a court order.

How long does Power Surge keep personal information on file?
  1. Personal information will be retained only as long as necessary for the fulfillment of those purposes or for a reasonable time thereafter or to meet any legal requirements.
  2. We destroy your information or make it anonymous when it is no longer required for the purpose it was collected for.
  3. You can also request that your information be removed from our records subject to our requirements for continued retention of your information, ie. Warrranty.
How does Power Surge protect personal information?

The security of your personal information is a high priority. We maintain reasonable safeguards and appropriate security standards to protect your personal information against disclosure or misuse. We use industry-standard SSL encryption to keep your personal information safe.

How do I make sure my personal information is correct?

You can verify and amend the personal information we have on file about you by logging in to your account and updating your account information.