Shipping Help

Shipping Status

What do these different shipping statuses mean?

Order Incomplete means that we need additional information from you before we can start fulfilling your order.

Order in Process means that we have received your order and are preparing it for shipment.

Order Shipped means that your order has left our warehouse and is on its way to the delivery address you gave us.

Order Delivered means that your order was delivered to you.

Order Undeliverable means that we were unable to deliver your order to the address you gave us. This could be because the address was incorrect. Please verify your address and try again.

Item Unavailable means we were unable to fill part of your order. Someone from Power Surge will contact you with more information.

Order Cancelled means either you or Power Surge cancelled your order.

Order Returned means we have received your returned product and are processing your refund.

Shipping Times

Shipping times will vary depending on your location. Products (excluding furniture) shipping to our clients in Northwest Territories, Nunavut and Yukon, ship from our warehouse in Hay River, Northwest Territories.  Products shipping to our clients in Southern Canada will ship from either of our Warehouses located in Vancouver, Calgary, Edmonton, or Toronto. 
Note:  For our northern shipments, due to factors such as extreme northern weather, as well as Barge, Ferry and Ice Road Schedules, we cannot guarantee delivery by a specific time or date.

Shipping Furniture, Paper, Equipment, Cleaning & Breakroom Supplies and Large & Heavy Items

At Power Surge, we’re pleased to offer subsidized shipping. However, when shipping large or heavy items like paper and furniture, we incur added freight costs from the shipping company on both incoming and outgoing shipments. If your pick-up or to-be shipped order includes paper products, furniture, office equipment, computers, printers, electronics, cleaning & breakroom supplies, whiteboards or other large or heavy items, you can expect to see a freight charge on your invoice – but as part of our commitment to keeping products affordable for our clients, there is no handling fee and there are no hidden charges.  Due to delivery restrictions from carriers, furniture and heavy product orders will only be delivered to the door step, and not inside homes or businesses. Please keep in mind, your order may be shipped in multiple packages or shipments (at no additional cost to you) if we are unable to fulfill your entire order in one shipment. If you have any questions about our shipping rates and terms, please email us

Environmental Handling Fees

When you purchase new electronics, the following Northwest Territories environmental fees will be added to your invoice:

Laptop, Tablet and Notebook Computers - $3.00
Computers and Servers - $10.50
Desktop Printers, Copiers, Scanners and Fax Machines - $8.00
Floor standing Printers, Copiers, Scanners and Fax Machines - $40.00
TV's and Monitors less than 30 inches - $12.25
TV's and Monitors 30 - 45 inches - $24.50
TV's and Monitors greater than 45 inches - $40.00

For more information on the Northwest Territories Electronics Recycling Program click here.